Helios California Privacy Notice (CCPA/CPRA)
This California Privacy Notice applies to California residents and supplements the Helios Privacy Policy. It explains how Helios collects, uses, discloses, and retains personal information, and describes rights available under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”). California law requires businesses to inform consumers about the categories of personal information collected, the purposes for collection and use, and whether personal information is sold or shared.
1. Scope
This Notice applies to personal information Helios collects from or about California residents in connection with use of the Helios platform, including accounts, profiles, service requests, listings, communications, support interactions, transactions, trust and safety reviews, and related operations.
For purposes of this Notice, “personal information” has the meaning given under California law and generally includes information that identifies, relates to, describes, or could reasonably be linked with a particular consumer or household. California law also separately defines “sensitive personal information.”
2. Categories of Personal Information We May Collect
Helios may collect the following categories of personal information, depending on how you use the platform:
- identifiers, such as name, email address, phone number, account name, online identifiers, and similar contact details;
- customer records and account information, such as billing details, business affiliation, transaction details, and support history;
- commercial information, such as services requested, services offered, transactions, engagements, and related records;
- internet or other electronic network activity information, such as usage data, device data, log data, and interactions with Helios features;
- professional or employment-related information, such as skills, certifications, business role, experience, and profile information;
- education information or training-related information where users submit that information;
- user-generated content, files, communications, technical materials, portfolio materials, and other content submitted through the platform; and
- other information you choose to provide to Helios.
Where applicable, Helios may also collect sensitive personal information, such as account credentials, certain financial information, precise geolocation if enabled in a feature, government-issued identification data submitted for verification, or other sensitive information permitted by law and reasonably necessary for the disclosed purpose. California law requires notice of the categories of personal information and sensitive personal information collected and the purposes for which they are used.
3. Sources of Personal Information
Helios may collect personal information from:
- you directly;
- your use of the Helios platform;
- forms, profile submissions, service requests, communications, and support interactions;
- transaction and payment-related workflows;
- identity, business, fraud, security, or verification providers;
- analytics, hosting, infrastructure, and service providers; and
- other users or third parties where reasonably necessary for platform operation, trust and safety, dispute handling, or legal compliance.
4. Why We Collect and Use Personal Information
Helios may collect, use, retain, and disclose personal information for business or commercial purposes such as:
- providing and operating the platform;
- creating and maintaining accounts and profiles;
- enabling marketplace participation, service requests, gigs, quick tasks, consultations, and business interactions;
- processing transactions, billing events, payouts, refunds, and related financial workflows;
- verifying identity, authority, eligibility, or business affiliation;
- providing support and responding to user communications;
- detecting security incidents, fraud, abuse, deception, or unlawful conduct;
- enforcing Helios policies, contracts, and platform standards;
- improving the platform, features, search, matching, and user experience; and
- complying with legal, regulatory, tax, accounting, recordkeeping, and dispute-resolution obligations.
California law requires businesses to disclose the purposes for which collected categories of personal information are used and restrict materially different uses without proper notice.
5. How We Disclose Personal Information
Helios may disclose personal information to:
- service providers and contractors;
- payment processors and payout providers;
- hosting, infrastructure, analytics, communications, and security vendors;
- verification, fraud-prevention, and support vendors;
- counterparties involved in a transaction or requested service;
- professional advisers, auditors, insurers, and legal counsel; and
- regulators, law enforcement, courts, or other parties where disclosure is required or permitted by law.
California law requires contracts with service providers, contractors, and certain third parties when personal information is disclosed for covered purposes.
6. Sale or Sharing of Personal Information
Under California law, “sale” and “sharing” have specific statutory meanings. California consumers have the right to opt out of the sale or sharing of their personal information, including through a recognized opt-out preference signal such as Global Privacy Control where applicable. The California Attorney General and CPPA both identify this as a core consumer right, and California has emphasized enforcement around honoring opt-out rights.
Helios statement option A — if you do not sell/share:
Helios does not sell personal information for money. Helios also does not knowingly share personal information for cross-context behavioral advertising.
Helios statement option B — if adtech or cross-context sharing may occur:
Helios may use cookies, pixels, analytics, or similar technologies that could be considered “sharing” under California law. California residents may opt out by using the “Do Not Sell or Share My Personal Information” link or other methods Helios makes available.
Use only the version that matches your real data practices.
7. Sensitive Personal Information
California consumers may have the right to limit the use and disclosure of sensitive personal information in certain circumstances. Helios uses sensitive personal information only as reasonably necessary for permitted purposes, such as account security, verification, payment and transaction processing, fraud prevention, legal compliance, or other purposes allowed by California law. The CCPA specifically requires notice regarding categories of sensitive personal information collected and the purposes for which they are used.
8. Your California Privacy Rights
If you are a California resident, you may have the following rights, subject to legal limitations and verification requirements:
- Right to know the categories of personal information collected, sources, purposes, and categories of third parties to whom information is disclosed.
- Right to access specific pieces of personal information Helios has collected about you.
- Right to delete personal information Helios collected from you, subject to exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of the sale or sharing of your personal information.
- Right to limit certain uses and disclosures of sensitive personal information.
- Right to non-discrimination for exercising your California privacy rights.
These rights are recognized in California’s official CCPA materials and regulations.
9. How to Exercise Your Rights
You may submit a request by contacting Helios through the methods listed below.
Helios Privacy Contact
Email: Privacy@helios.supplies
Helios may need to verify your identity before processing your request and may ask for additional information reasonably necessary to verify the request, understand its scope, and protect against fraud. California’s regulations specifically address identity verification and consumer request handling.
You may also authorize an agent to submit a request on your behalf, subject to applicable verification and authorization requirements under California law.
10. Opt-Out Preference Signals
Where required by law, Helios will process recognized opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale or sharing for the browser or device, and in some cases for the consumer more broadly as required by law. California regulators and the Attorney General have expressly highlighted GPC as a mechanism for exercising opt-out rights.
11. Retention
Helios retains personal information only for as long as reasonably necessary and proportionate for the purposes for which it was collected or processed, including to provide services, maintain records, comply with legal obligations, resolve disputes, enforce agreements, and protect platform integrity and security. California’s CCPA regulations address retention and require that businesses inform consumers of retention periods or criteria used to determine them.
12. Non-Discrimination
Helios will not unlawfully discriminate against you for exercising your California privacy rights. The right to non-discrimination is expressly identified in California’s official CCPA materials.
13. Updates to This Notice
Helios may update this California Privacy Notice from time to time to reflect changes in law, regulation, platform practices, or operational needs. When Helios makes updates, it will revise the date at the top of this Notice.
14. Contact Helios
If you have questions about this California Privacy Notice or want to exercise your rights, contact:
Helios Privacy Contact
Email: privacy@helios.supplies
You may also have the right to file a complaint with the California Privacy Protection Agency, which is the agency established to implement and enforce the CCPA.
