Helios Help Center
Notifications and Preferences
Notifications is Helios's real-time alert system. Accessed via the bell icon in the top-right navigation bar, it delivers an in-platform inbox that keeps you updated on activity relevant to your account, including contract signings, new gig applications, service request updates, message alerts, and other platform events.
🏷️ Key Terms
Notifications open as a dropdown panel from the bell (🔔) icon in the top navigation bar. The panel header shows Inbox with a dropdown arrow (to switch between Inbox and archived views), a three-dot menu (···), and a gear (⚙) icon for notification settings.
Each notification item shows: a user avatar, a notification title (for example, Contract Signed, New Application), a timestamp, and a short description of the event. Unread notifications are indicated by an orange dot to the left of the avatar.
To switch to your archived notifications, click the Inbox dropdown arrow at the top of the panel and select the archived view. This view stores all notifications you have previously archived and is useful for referencing past activity.
How to Access Notifications
How to Manage Notification Settings
🔔 Types of Notifications You May Receive
Here are the common types of notification updates you may receive on the platform:
📬 Bulk & Per-notification Actions
Bulk Notification Actions
The three-dot menu (···) in the panel header provides three bulk options:
Mark all as read
Archive all
Archive read
Individual notifications can be clicked to navigate directly to the relevant item (for example, a gig application or signed contract).
Per-Notification Actions
When you hover over an individual notification, two action icons appear in its top-right corner:
Mark as read (checkmark icon)
Archive (inbox icon)
These per-item controls let you manage notifications one at a time without using bulk actions. Archiving a single notification does not delete it; it moves to the archived view and can be retrieved at any time.
Direct Navigation
Individual notifications can also be clicked to navigate directly to the relevant item (for example, a service request or signed contract).
⚙️ Notification Preferences
The settings panel contains four categories, each with an In-App toggle:
Global Preferences
Gigs
Services
Quick Tasks
How do I know if I have unread notifications?
What is the difference between archiving and deleting a notification?
Can I retrieve a notification I accidentally archived?
The bell icon shows a badge but I do not see new notifications in the panel.
I missed a notification for a new service request.
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⭐
For experts: If you offer multiple engagement types but want to reduce noise, you can disable specific categories (e.g., Quick Tasks) while keeping Services and Gigs active. The Global Preferences toggle overrides all categories. Only turn it off if you want to pause all notifications entirely.
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⭐
Use Mark all as read after a regular review session to keep your inbox clean and ensure new notifications are easy to spot.
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⭐
Click directly on a notification to jump straight to the relevant record without navigating manually.
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⭐
Use Archive read periodically to declutter the inbox while preserving a history of older notifications in the archived view.
