Customer Guides
Helios Help Center
Claim Your Business Profile
Some businesses on Helios have directory listings that were created before an authorized representative joined the platform. These listings are known as unclaimed profiles.
Claiming a Business Profile allows an authorized representative to take ownership of that listing and connect it to their Business Profile. During the claim process, you'll review existing listing information and choose what data should be carried forward.
Once your claim is approved, you'll become the administrator of the Business Profile and gain access to business management features across Helios.
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👥 Who Is It For?
This guide is intended for:
Business owners and executives
Authorized employees
Company administrators
Approved third-party representatives acting on behalf of a business
📌 Note
You should only submit a claim if you are authorized to represent the company.
🏷️ Key Terms
Unclaimed ProfileA business listing that exists on Helios but has not yet been verified or managed by an authorized representative.
Claimed ProfileA Business Profile that has been verified and is actively managed by the company.
Data MergeThe process of reviewing listing information and selecting which data should be retained if the claim is approved.
Your DataInformation currently stored in your Business Profile.
Listing DataInformation currently associated with the unclaimed business listing.
🔑 How to Claim a Business Profile
01
Navigate to Businesses → Listings from the left navigation menu.
02
Search for the company you want to claim and open the listing.
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Confirm the profile is unclaimed and click Claim This Business.
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Review each section of the claim page and select which information you would like to keep. For most fields, you'll be able to choose between Your Data and Listing Data.
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When you've finished reviewing all sections, click Submit Claim.
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Confirm the submission when prompted. You will be notified that your profile will be unpublished and temporarily locked while the claim is under review.
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If requested, provide additional verification information to confirm your affiliation with the business.
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Monitor your email for updates or requests from the Helios team.
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Once approved, you'll become the administrator of the Business Profile and gain access to its management features.
✅ How Verification Works
To protect businesses from unauthorized claims, Helios reviews all profile claim requests before granting administrative access.
Depending on the circumstances, you may be asked to verify your affiliation using one or more of the following:
✓
A company email address
✓
Business registration documents
✓
Employment verification documents
✓
An authorization letter from company leadership
✓
Company website or public business listings
📋 What Happens During Review?
After you submit your claim:
Your claim enters the verification queue
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Your profile may be temporarily unpublished
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Profile edits may be restricted while the claim is under review
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Helios may contact you if additional information is needed
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The claim will be approved, denied, or returned for additional verification
📌 Note
Review times vary depending on the information provided and the complexity of the verification process.
❓ Frequently Asked Questions
What happens after I submit a claim?
Your claim is reviewed by the Helios team. During this time, you may be asked to provide additional information to verify your affiliation with the business.
How long does the review process take?
Review times vary based on the verification information provided. Claims that can be verified through a company email address are often processed more quickly than claims requiring additional documentation.
What happens to the original listing after approval?
The listing becomes associated with your Business Profile and is managed through your account. Any approved data selections are applied during the merge process.
Can I change my selections after submitting?
Not while the claim is under review. Once approved, you can edit your Business Profile at any time.
What if the listing contains incorrect information?
You are not required to keep any listing data. During the claim process, simply select the information you want to retain. After approval, you can update any remaining fields from your Business Profile.
Can multiple users from the same company claim the same profile?
Only one claim can be actively processed for a profile at a time. After approval, administrators can invite additional team members and manage their access.
What if someone else already claimed our company's profile?
If you believe a profile has been claimed by someone who is not authorized to represent your company, contact Helios Support. Additional verification may be required before ownership can be reviewed or transferred.
Can I claim a profile for a company I work for?
Yes. Employees may claim a profile if they are authorized to manage the company's presence on Helios and can verify their affiliation.
🔧 Troubleshooting
I don't see a "Claim This Business" button.
The profile may already be claimed or may not currently be available for claiming. If you believe you should have access, contact Helios Support.
My claim is still under review.
Some claims require additional verification. Check your email for messages from the Helios team and respond promptly to avoid delays.
My claim was denied.
Claims may be denied if verification information is incomplete, cannot be verified, or conflicts with existing ownership information. You may be given the opportunity to provide additional evidence and resubmit your claim.
Our profile administrator left the company.
Contact Helios Support to request an administrator transfer or account access review.
💡 Tips
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⭐
Use a company email address when submitting a claim whenever possible. This is often the fastest way to verify your affiliation.
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⭐
Review listing information carefully before submitting your claim. The merge process is a good opportunity to identify missing locations, certifications, capabilities, or company information.
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⭐
After your claim is approved, complete your Business Profile and keep it updated to improve credibility and discoverability across Helios.
